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Own It!

Nothing says success and amazement like ownership.  This week we are exploring the fourth key entitled personal responsibility, from the book, “Be Amazing or Go Home!” by Shep Hyken.

Ownership, part of leadership is ownership, and to be a good leader you do not need a title, what you need is to take control of your own life personally and professionally.  Taking personal responsibility to guide yourself and others through every opportunity is the choice of a successful leader and ERP administrator.  It doesn’t matter how you found yourself at the crossroads of the opportunity, if it is with an employee, employer, client, family member, friend or stranger, you have the choice to own it, take personal responsibility and amaze all involved this time and every time.  People appreciate and recognize this “own it” behavior.

Let’s keep in mind a successful admin doesn’t waste time worrying about whose fault it is, who should clean up the mess, or how many times this has happened.  A successful administrator takes ownership, accesses the situation and jumps into action.  So, throw out your job outline and duty list, and start leading under the premise, if it needs done it is my job.

Service, our purpose for being is to serve one another and in business the bottom line is the same, wherever you find yourself the purpose is serving others, somehow, some way, consumer, customer, or client at the end of the day it is to gain them, serve them and keep them.  Shep says, “If you focus on the people – the money will follow” Are you focused on taking care of people day in and day out?  If not reassess and realign by putting your energy and time toward serving others.

Wholehearted, one of my favorite verses from the bible is, “whatever your hand finds to do, do it with all your might.’  A truly amazing person, leader, administrator knows nothing is beneath them, no job or task to small or too big, and if you notice it, then do something about it.  "Let go of that, it’s not my job mentality, not my fault, so what, not my pay grade, well that explains a lot!"  Another note here is being aware, a successful admin, leader, human being is aware of everything going on around them and is ready to help wherever needed. Going the extra mile with everyone, everywhere.  Be that person!

The extra mile, an idea I share with my team I call the extra added value or the mint at the end of dinner.  It is just a little thing, it wasn’t asked for or expected and doesn’t cost any extra either, but it makes us smile and feel good when we get it!  Be someone’s mint!  Never make the people you are serving and helping feel like they are an inconvenience, always make them feel and experience the joy you have in serving them.

When you find yourself standing before an opportunity to step up and own.  Explain what has happened and follow it up with how you are going to help correct it.  No excuses, no blame, just do the right thing.

Thank you for the privilege of serving you with this blog!


Please consider joining us in reading this amazing book! 

Be Amazing or Go Home Book

Be Amazing or Go Home
Seven Customer Service Habits
That Create Confidence with Everyone

Author: Shep Hyken | ISBN: 978-0963782076

Holly Kutil

Holly Kutil

Holly Kutil is a Customer Success Manager at Innovia Consulting. She has worked in the Accounting/IT world for 40 years. She believes that every touchpoint, every connection, is an opportunity for a relationship, and by nurturing relationships and genuinely caring for people we encounter we not only serve them but ourselves as well. We all become richer from the encounter.

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