Planning for BC/NAV Success: Strategies & Tactics for Engagement & Training

On-Demand

What's most important to you in your BC/NAV implementation process?  
Team engagement and user training are critical elements in a successful BC/NAV implementation, but engaging project teams early and keeping them engaged can be challenging. And despite research linking training to project success, most consultants have war stories of inadequate training that led to sub-optimal implementations.

What can you do to give yourself the best chance for success in these two areas? This session will examine strategic approaches to engagement and training and discuss factors that undermine these efforts. We’ll conclude by sharing proven tactics to overcome barriers to team engagement and user training.

Watch On-Demand

About the Presenters

Mary Malone

Mary Malone

Customer Engagement Specialist

Mary Malone, MS, JD, is a Customer Engagement Specialist at Innovia Consulting. She is a well-rounded strategist, hard-wired for execution. She has experience in a range of roles, including operations, customer service, marketing, sales, and strategy, including senior leadership positions in two start-up survey data companies. Mary describes herself as "a data-geek and culture-freak," with a customer-centric ethos and bias for action. An experienced mentor, she passionately strives to develop the talents of her team members and to be a servant-leader.

Gary Harpenau

Gary Harpenau

Chief Operations Officer