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AI for SMBs: Cutting Through the Hype

September 16th, 2026 | 11:15 am CT/12:15 pm ET

There's a lot of noise about AI right now, and not all of it applies to your business. This session cuts through it. We'll break down what AI actually is, the real difference between an assistant, an automation, and an agent, and share where businesses like yours are already seeing measurable results. No pitch, no jargon. Just a clear, honest starting point before we go deeper into specific tools.

You'll leave with: a working vocabulary for AI conversations, and a realistic sense of what's worth your attention right now.

 

About the Presenter

Shawn Dorward

Shawn Dorward

Shawn Dorward is Chief Operating Officer at Innovia Consulting, where he helps organizations leverage technology to drive operational excellence and business growth. With more than 25 years of experience delivering ERP and CRM solutions, Shawn has led successful transformations for organizations ranging from family-owned businesses to complex global enterprises. A 10-time Microsoft MVP for Business Applications, he is a trusted advisor, industry speaker, and passionate advocate for the Microsoft Dynamics community.