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Field Service Solution for Dynamics 365 Business Central and NAV


Microsoft Dynamics 365 Business Central and NAV are powerful ERP systems. When combined with a field service management system from ExpandIT, service and installation organizations can optimize business operations by streamlining the service flow.

ExpandIT works with partners, like Innovia to deliver software solutions that are tailored to meet the needs of a customer. ExpandIT creates a strong connection between business processes and technicians in the field, sharing information from the back office out to the field and back. With ExpandIT companies can optimize operations, ensuring the right people to the right place at the time with the parts and equipment to get the job done, while at the same time eliminating paperwork, redundant reporting, and manual administrative work.

The ExpandIT Mobile Field Service package is quick and easy to set up and is already integrated with Microsoft Dynamics. It consists of three standard parts: 

  • ExpandIT Field Service: ExpandIT Field Service is designed to support both planned work and call-outs, streamlining the workflow across multiple teams and ensuring all information flows between the field and the office.

  • ExpandIT Resource Planning: ExpandIT’s Resource Planning is built to support dispatchers, allowing for real-time visualization of key parameters for resource allocation, such as job completion status, estimated travel time, technician skills, geo-position, and more.

  • ExpandIT Service Portal: The ExpandIT Service Portal is a robust platform that enables customers to easily place orders for service, consumables, and spare parts all online and in just a few clicks.


Ready to get started? You can also reach out to your Innovia Customer Success Manager to learn more, call us at 800-834-7700 or email us at sales@innovia.com.  

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