Upgrade your Phone System with Microsoft 365 Business Voice


Are you tired of your phone system and looking for options? Do you enjoy Microsoft Teams and wish your phone system was as robust as your collaboration software? Well now it can be with Microsoft 365 Business Voice!

Already convinced? Skip to the interest form!


What is Business Voice?

Microsoft 365 Business Voice is a new cloud-based offering that enables small and medium sized businesses (SMBs) to replace their traditional phone system. Business Voice extends the functionality of Microsoft Teams and enables users to make, receive, and transfer calls to and from the public switched telephone network (PSTN), which is what most of us simply refer to as traditional phone service.

Like standard phone systems, Business Voice gives you the ability to setup toll numbers, toll free numbers, and automated phone menu systems. You can also enjoy audio conferencing and setup phone numbers for each of your employees.

Because it works with Microsoft Teams, you can turn any computer, phone, or tablet into a phone that uses your Business Voice number.  You can respond to calls anytime and anywhere you have access to a device, which is critical for remote workers and field personnel. You can even keep your existing phone numbers by porting them over to Business Voice. Your customers and prospects will only notice the change in your enhanced availability.

If you are unfamiliar with Teams, we encourage you to review our product page by clicking the link below.

Learn More About Microsoft Teams


How to get Business Voice

To get Microsoft 365 Business voice your organization needs to have 300 or less employees. In addition, you need to have one of the following Microsoft 365 subscriptions:

Microsoft 365 Business Basic Microsoft 365 Business Standard Microsoft 365 Business Premium
Microsoft 365 F1 MIcrosoft 365 F3 Office 365 F3
Microsoft and Office 365 Enterprise E1 or E3 Microsoft 365 and Office 365 Education A1 or A3 Microsoft 365 and Office 365 Government G1 or G3
Microsoft 365 Nonprofit Business Basic Microsoft 365 Nonprofit Business Standard Microsoft 365 and Office 365 Nonprofit E1 or E3

Microsoft 365 Business Voice works through Microsoft Teams, which is included in the price of all the plans listed above.

As one of your cloud solution providers, Innovia Consulting can check your licensing to see if your Microsoft 365 subscription is compatible with Business Voice. Follow the link below to establish your relationship, if you haven't already.

Make Innovia your Microsoft 365 Partner

Business Voice Pricing and Functionality

Your choice of Microsoft 365 plan will be the biggest influence on your total cost. Once you have it in place, the price to add Business Voice is highly competitive.

A Business Voice plan is a $20/user/month bundle and includes:

  • Phone System - With standard features such as voicemail, caller ID, call menus, shared phone lines, and emergency calling (You can see the full list here)
  • 3000 Minutes of Domestic Calling
  • Audio Conferencing - Hold conference calls with people who don't have Teams or who do not have an internet connection

An International Calling add-on with 600 minutes/month can be added for an additional $12 per user.


Is It Time to Upgrade Your Phone System?

If you are ready to get started with Business Voice, reach out to your account manger or fill out the form below.