How to Initiate Technical Support
There are 2 easy ways to initiate a technical NAV support request with Innovia Consulting:
- Support Case Ticket: Click here to create a support request with our automated tracking system. This system is monitored during working hours and as a request is received, is assigned to the relevant support person. Requests are generally responded to within an hour.
- Phone: Our phone support number is 855-856-8764 and response is generally immediate, with a live receptionist 24×7. After hours, if you wish to speak with any NAV support person, the operator will patch you directly through to their cell phone.
You can also visit our Support FAQs page for information related to response time, technical support billing, report creation and troubleshooting. You’ll also find our Support Downloads by going to www.innovia.com/support-downloads.
Not an Innovia customer yet?
When you are tired of dealing with unreliable software consultants, systems engineers or developers who are impossible to reach, nickel and dime you over everything, and fail to deliver the level of service you expect…
Call Innovia at 800-834-7700 or complete and submit the Contact Us form.
We’ve specialized in Microsoft Dynamics NAV since 1999 and Innovia is the Microsoft partner of choice in Wisconsin and throughout the Midwest. We have the business acumen, industry knowledge, and technical expertise. In other words, we have your back to provide:
- Ongoing support for your technical infrastructure and/or Microsoft Dynamics solution
- Assistance with selection and implementation of new accounting/ERP software
- Simple report, form, and page customizations
- Support for 0ccasional IT issues or projects