---
title: "Leveraging Avalara: Managing Exempt Customer Experiences within Microsoft Dynamics"
description: Learn what you need to know to manage your sales tax exempt customers well with Avalara in Microsoft Dynamics Business Central / NAV.
---

[Innovia Webinars and Events | Dynamics NAV and Business Central Training ](https://www.innovia.com/events)

# [Leveraging Avalara: Managing Exempt Customer Experiences within Microsoft Dynamics](https://www.innovia.com/events/leveraging-avalara-managing-exempt-customer-experiences-within-microsoft-dynamics)

 Written by [Avalara](https://www.innovia.com/events/author/avalara) | May 22, 2020 3:57:23 PM

Poor processes create negative customer experiences, especially when billing-related.

Your business is likely minimizing the challenges and frustrations experienced by employees, prospects, and customers when it comes to exempt sales. Yet, managing exemption certificates right is managing customers well.

Join us with our partner Avalara on this webinar to learn: How B2B businesses may be affected by the Wayfair ruling, Challenges for sales tax exempt customers, Challenges for your employees relating to exempt customers, Why a flawless experience matters, What Avalara CertCapture can do, and How to identify if your business needs help.

[View full post](https://www.innovia.com/events/leveraging-avalara-managing-exempt-customer-experiences-within-microsoft-dynamics)

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