We are happy to announce Mary Malone as our newest Customer Engagement Specialist. Mary’s career began in the management advisory group of a national accounting firm in the mid-1980s. Since then, Mary has held a variety of senior leadership roles at two startup survey data research companies, one health care related and one in transportation; where she honed her skills as a “data geek” and “culture freak.” At her own firm, Mary helped health care and other businesses succeed by lending her expertise in strategic planning, leadership development, change management, process improvement, customer service and employee engagement. Mary and her husband Kevin are avid travelers and Packer fans. Mary is closing in on her 100^th Bruce Springsteen concert.

We are also happy to announce that Keith Sayer has joined us as one of our Marketing Specialists.  Keith is a content-focused marketer with a broad range of marketing experiences. He has a strong background in operations and customer service. Before joining Innovia, he worked with a startup technology firm in the transportation industry, a university hospital, and a nonprofit organization. He graduated from Anderson University with a dual-major in English and Religious Studies before earning a Master’s degree at Vanderbilt University in 2013. In his free time, he enjoys spending time with his family, playing (and talking about) video games, and taking care of his dog and two cats.

This Month's Question

What percentage of sales managers have received training on coaching salespeople?

1.  10%
2.  30%
3.  50% 
4.  88%                   

Last Month's Answer

Why will you be glad you transitioned to Microsoft Teams?

1.  Improved productivity of meetings
2.  Easy-to-follow commands and functionality
3.  A mobile app, plus better audio and video quality 
4.  All of the above           

Answer: D

Congratulations to Randy Duly from Bulldog Battery who won the Night Light Bluetooth Speaker.